Returns & Exchange
No sweat! Just contact out friendly staff at sales@stayshredded.com.au
along with your:
Order number + Item(s) you wish to Exchange/ Return Reason Exchange/ Return
and we get it sorted for you!
REFUNDS & EXCHANGE GUIDELINES
- Goods must be returned within 30 days of purchase Date
- Goods are in new condition
- Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
- Goods must retain all original labels and packaging
- Item was not purchased at sale price
- Item is not an accessory or undergarment.
- This is your first return of the item in question
Exchange and return postage costs are paid by the buyer
FAULTY ITEMS
If an item you bought from us has a genuine manufacturing fault, we will make it right with a repair, replacement or refund in line with the Australian Consumer Law. Every item is inspected before it ships, so faults are rare, but they happen, and when they do we fix them fast.
What counts as a fault: things like split seams, failed zips or stitching, or prints lifting within the first few months of normal use with correct care. If that happens, email sales@stayshredded.com.au with your order number, a description and clear photos as soon as you notice it, and we will sort you out.
What is not a fault: normal wear and tear. Gymwear that is trained in and washed week in, week out has a working life, and gradual fading, pilling or print wear over an extended period of heavy use is the product doing its job, not failing at it. Damage caused by incorrect care is also not a fault, in particular hot washes and tumble drying, which will lift printed logos on any brand of activewear.
Care to keep your gear going the distance: cold machine wash, inside out, line dry in the shade. No tumble dryer, no ironing over prints. Treat them right and they will outlast your training program.
Timing matters: fault claims need to be raised within a reasonable time of the fault appearing. For activewear that is worn and washed regularly, a reasonable time is measured in weeks and months from purchase, not years. Claims made long after extended use will generally be treated as wear and tear. Nothing in this policy limits your rights under the Australian Consumer Law.
RESTOCKING FEES
A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.
A restocking fee of up to 50% will be charged in the following instances:
- We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.